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FAQs about the Kraftlight beacon

FAQs about the cat 16

FAQs about the shop

Return Policy

1. Return Period:

Customers can return products within 30 days of receiving their order.

2. Eligibility for Returns:

The product must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase is required (e.g., receipt or order confirmation email).

3. Non-returnable Items:

Items on sale or clearance.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Return Process:

Contact us via the Contact Us page to initiate a return.
Once approved, pack the item securely with the original product packaging and proof of purchase.
Mail your return to the address provided by our Customer Service team.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

6. Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Exchanges:

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact our Customer Service team.

8. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account.
Then, contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still haven't received your refund, please contact our Customer Service team.

Shipping policy

1. Shipping Regions:

We primarily ship to addresses within the United States, Canada.
For international shipping options, please follow instuctions while checking out.

2. Shipping Rates:

We ship via USPS and their standard rates.

3. Shipping Times:

Standard Shipping: Typically 5-7 business days.

4. Order Processing:

Orders are typically processed within 24-48 hours of being placed, excluding weekends and public holidays.

6. Shipping Carriers:

We primarily ship through USPS.

7. Delays:

Please note that shipping times can vary and occasional delays may occur due to factors beyond our control, such as inclement weather or postal delays.

8. Customs, Duties, and Taxes:

For international shipments, customers are responsible for any customs, duties, or taxes applied by their country. These are not included in the shipping fee and may be billed upon delivery.

9. Undeliverable Addresses:

It is crucial to ensure your shipping address is correct. If a package is returned due to an undeliverable address, the customer will be responsible for the return shipping and re-shipping costs.

10. Damaged or Lost Packages:

If your order arrives damaged or if your package has been lost during transit, please contact our Customer Service team immediately for assistance.


Contact Support

Contact Us

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